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Resume

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Kevin M. Bennett

341 SW Ascot Drive | Lee’s Summit, MO 64082

816.200.2160 | Kevin@bennett-technologies.com

SUMMARY

Information Technology professional with 20+ years of experience in leadership with extensive knowledge within the information infrastructure and operations fields. Lead multiple projects in datacenter design, build-out and continues operations; ERP/CRM system implementation, upgrades; and numerous Telecom with VOIP implementations. Supported large-scale IT environments with 10k+ local and remote users while supervising, mentoring and providing continues training to IT Staff.

Areas of expertise, skill sets, and personal traits include:

·         Security procedures

·         OS & System Administration

·         Attention to Detail

·         Self-Starter

·         Troubleshooting

·         Team Leadership

·         IT Budgeting

·         Policy Development

·         Problem Solving

·         ITIL Framework

·         DevOps / Automation

·         Mentoring

·         Project Planning

·         Equipment Procurement

·         Emerging Technology

·         Performance Monitoring

·         Highly Motivated            

·         Service Management

·         Oral/Written Communication

·         Develop Objectives, Milestones

·         Enterprise Environment

PROFESSIONAL EXPERIENCE

 

Epiq – Kansas City, KS                                                                                                                                    2017 – present

Manager, Communications and Collaboration Teams

  • Managed o365 Migration and Exchange on Prem Solutions
  • Maintained Forefront Identity Management Systems
  • Provided Tier 3 Support for Virtual Systems and Applications
  • Managed Cloud Solution with Microsoft Azure
  • Architected and Managed Rollout of Several Cloud application solutions
  • Assumed Responsibility as Team Lead for the Local Engineering team members
  • Implemented Automation Processes to reduce error and increase efficiency
  • Designed and implemented container implementation for high availability and reduced cost

 

Epiq Systems – Kansas City, KS                                                                                                                  2016 – present

Senior Systems Engineer

  • Managed o365 Migration and Exchange on Prem Solutions
  • Maintained Forefront Identity Management Systems
  • Provided Tier 3 Support for Virtual Systems and Applications
  • Managed Cloud Solution with Microsoft Azure
  • Architected and Managed Rollout of Several Cloud application solutions
  • Assumed Responsibility as Team Lead for the Local Engineering team members
  • Implemented Automation Processes to reduce error and increase efficiency

 

Xceligent – Blue Springs, MO                                                                                                                      2014 – 2016

Director Technical Services

  • Managed Infrastructure, Service Desk and Security Teams
  • Established procedures for all aspects of IT Operations
  • Implemented OS upgrades to phase out Windows 2003
  • Implemented new environments for server moves to AWS
  • Managed Vendor Contacts, contracts and licensing
  • Managed IT Budget
  • Implemented Automation, Monitoring Solution, Change Management, Ticketing System, and Patch Management systems, all integrated.
  • Redesigned Network and Firewalls for Security Best Practice
  • Established Disaster Recovery Solution for Offsite De-dup and replication of all company data
  • Coordinated and performed Security Audits and Pen tests for security and PCI compliance

 

National Information Technology Center, OCIO, USDA – Kansas City, MO                              2013 – 2014

Lead Information Technology Specialist – Windows Systems Branch

  • Managed team of 11 system engineers on the operations and maintenance team
  • Established new procedures for improving performance
  • Coordinated large scale projects across multiple departments and agencies
  • Created a productive team environment that focused on collaboration and knowledge sharing
  • Troubleshoot and maintained 4000+ Windows Server Systems
  • Improved Service Level Agreement (SLA) tracking and reporting; increased SLA in incident resolution
  • Organized and managed after hours call schedule to increase responsiveness of teams
  • Tier 3 System Engineer responsibilities on Windows Servers
  • VMWare 4.0 through 5.0 Support for Virtual Servers
  • Practiced ITIL methods and processes
  • Participated in large scale Disaster Recovery exercises

 

Children’s Hospital Association – Shawnee Mission, KS                                                                  2011 – 2013

Systems Engineer/SharePoint Developer

  • Upgraded SharePoint environment from version 2007 to 2010
  • Worked with Hosted Companies for systems housed remotely
  • Practiced DR processes and adjusted for changing environment
  • Backups with NAS and Tape for offsite redundancy
  • Supported and developed solutions for SharePoint 2010 Intranet and Extranet sites
  • Designed and implemented several internal collaboration and external public facing sites
  • Integrated active directory and servers with merged association domain
  • Managed and upgraded Cisco Call Manager VoIP system
  • Support Cisco Network routing and IronPort web and e-mail equipment
  • Developed systems reporting and automation using PowerShell
  • Managed VMware hosts and Guests
  • Managed SAS, MS CRM and Great Plains servers
  • Practiced ITIL methods and processes

 

ThyssenKrupp Access Corp – Grandview, MO                                                                                     2005 – 2011

IT Manager

  • Worked as part of an International Company
  • Converted network from Novell to MS AD Network
  • Implemented cost saving initiatives and reduced IT spending budget by 15%
  • Integrated several companies with multiple IT departments and infrastructures reducing redundant systems and improving productivity
  • VOIP Telecom solution implementation
  • New ERP and CRM implementations
  • Full Cisco network router and switch implementation projects
  • Planned, developed and maintained numerous software development projects
  • Full Microsoft Enterprise Server implementations (SharePoint, Exchange, Communications Servers, Dynamics) and Blackberry Enterprise Server Integration.
  • Developed and maintained IT policies and procedures modeled after ITIL standards
  • Developed and implemented project procedures using PMP guideline
  • Manager of 10+ IT employees to include part time remote admins and contractors in both IT operations and applications
  • Implementation of server virtualization and other resource / cost saving initiatives
  • Lead IT consolidation project team for North American IT consolidation of 47 IT departments and 60+ ThyssenKrupp Companies
  • Implemented SharePoint server as intranet for team and company collaboration
  • Developed, Implemented and Practiced ITIL methods, processes, and strategic planning
  • Developed and Maintained Disaster Recovery processes and procedures
  • Implemented backup strategy and procedures using NAS Devices and Media for Off Site storage

 

We-Are-InfoTech – Kansas City, MO                                                                                                        2004-2005

Senior System Engineer

  • Service Provider for Small to Medium Size businesses
  • Active directory implementations / maintenance and documentation for disaster recovery
  • SharePoint Services implementations and maintenance
  • Spam and e-mail filtering implementation / maintenance and training
  • MS 2000 and 2003 server preventive maintenance, troubleshooting and documentation
  • Linux server preventive maintenance, maintenance and documentation
  • Setup and maintained virtual private network for remote assistance and secure communications
  • Troubleshoot and maintained numerous brands of routers, switches and wireless access devices

 

Bennett Packaging – Lee’s Summit, MO                                                                                                2001-2003

IT Manager

  • Planned, designed, implemented and maintained Exchange 2000 server and environment
  • Planned, designed, implemented and maintained VOIP system between 3 separate locations in multiple states
  • Upgrade server infrastructure from NT4 to Server 2000
  • Deployed Windows XP machines company wide
  • Implemented and deployed new MRP system
  • Implemented and documented IT policies and procedures
  • Redesigned and upgraded datacenter wiring, server rack and cooling systems
  • Implemented Intranet system for internal communications

 

United States Army                                                                                                                                        1996-2008

Unit Network Admin/ Information Services and Security Officer/Infantryman

  • Deployed and trained on aircraft digital log book conversion
  • Supervised aircraft maintenance and inspection teams
  • Tested, deployed and trained on vehicle and personal battlefield systems in active combat
  • Documented and maintained unit workstations and software
  • Planned, procured, implemented and maintained wireless satellite network in active combat zone for personnel internet connectivity
  • Planned and conducted combat patrols testing and utilizing new battlefield technology systems

PROFESSIONAL EDUCATION AND TRAINING

 

  • Amazon Web Services
  • Microsoft Certified Technician – NT4 and Server 2000, 2012 Track
  • Project Management Professional
  • Microsoft Courses attended
    • SQL Server 2005/2012
    • SharePoint Server 2010/2013/2016
    • SharePoint Development
    • Server 2012 Virtualization / Troubleshooting
    • Exchange 2010/2013/2016
    • Developing Business Intelligence with Office Applications
    • Microsoft Windows Update Services
    • Visual Basic Scripting
    • ASP Programming
    • Visual Basic .NET programming
  • CCNA Voice
  • Additional management and project management courses
  • Maintain DOD Secret Security Clearance, cleared to and held Top Secret with SCI

SOCIAL