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Resume

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Kevin M Bennett

Lees Summit, MO


SUMMARY

Information Technology Manager with 18 years of professional experience in leadership with extensive knowledge within the information infrastructure and operations fields. Lead multiple projects in datacenter design, build-out and continues operations; ERP/CRM system implementation, upgrades; and numerous Telecom with VOIP implementations. Supported large-scale IT environments with 1000+ local and remote users while supervising, mentoring and providing continues training to IT Staff.

Areas of expertise, skill sets and personal traits include:

  • Security procedures
  •  OS & System Administration
  • Attention to Detail
  •  Self-Starter
  •  Troubleshooting
  •  Team Leadership
  •  IT Budgeting
  •  Policy Development
  •  Problem Solving
  •  ITIL Framework
  •  Help Desk Support
  •  Mentoring
  •  Project Planning
  •  Equipment Procurement
  •  Emerging Technology
  •  Performance Monitoring
  •  Highly Motivated
  •  Service Management
  •  Oral/Written Communication
  •  Develop Objectives, Milestones
  •  Enterprise Environment

PROFESSIONAL EXPERIENCE

 Xceligent Inc – Blue Springs, MO   2014 – 2016

Director Technical Services

  • Managed Infrastructure, Service Desk and Security Teams
  • Established procedures for all aspects of IT Operations
  • Implemented OS upgrades to phase out Windows 2003
  • Implemented new environments for server moves to AWS
  • Managed Vendor Contacts, contracts and licensing
  • Managed IT Budget
  • Implemented Monitoring Solution, Change Management, Ticketing System, and Patch Management systems, all integrated
  • Redesigned Network and Firewalls for Security Best Practice
  • Established Disaster Recovery Solution for Offsite De-dup and replication of all company data
  • Coordinated and performed Security Audits and Pen tests for security and PCI compliance

 National Information Technology Center, OCIO, USDA – Kansas City, MO   2013 – 2014

Lead Information Technology Specialist – Windows Systems Branch

  • Managed team of 11 system engineers on the operations and maintenance team
  • Established new procedures for improving performance
  • Coordinated large scale projects across multiple departments and agencies
  • Created a productive team environment that focused on collaboration and knowledge sharing
  • Troubleshoot and maintained 4000+ Windows Server Systems
  • Improved SLT tracking and reporting; increased SLT in incident resolution
  • Organized and managed after hours call schedule to increase responsiveness of teams

Children’s Hospital Association – Shawnee Mission, KS  2011 – 2013

Systems Engineer/SharePoint Developer

  • Upgraded SharePoint environment from version 2007 to 2010
  • Supported and developed solutions for SharePoint 2010 Intranet and Extranet sites
  • Designed and implemented several internal collaboration and external public facing sites
  • Integrated active directory and servers with merged association domain
  • Managed and upgraded Cisco Call Manager VoIP system
  • Support Cisco Network routing and IronPort web and e-mail equipment
  • Developed systems reporting and automation using PowerShell
  • Managed VMware hosts
  • Managed SAS, MS CRM and Great Plains servers

ThyssenKrupp Access Corp – Grandview, MO     2005 – 2011

IT Manager

  • Converted network from Novell to MS AD Network
  • Implemented cost saving initiatives and reduced IT spending budget by 15%
  • Integrated several companies with multiple IT departments and infrastructures reducing redundant systems and improving productivity
  • VOIP Telecom solution implementation
  • New ERP and CRM implementations
  • Full Cisco network router and switch implementation projects
  • Planned, developed and maintained numerous software development projects
  • Full Microsoft Enterprise Server implementations (SharePoint, Exchange, Communications Servers, Dynamics) and Blackberry Enterprise Server Integration.
  • Developed and maintained IT policies and procedures modeled after ITIL standards
  • Developed and implemented project procedures using PMP guideline
  • Manager of 10+ IT employees to include part time remote admins and contractors in both IT operations and applications
  • Implementation of server virtualization and other resource / cost saving initiatives
  • Lead IT consolidation project team for North American IT consolidation of 47 IT departments and 60+ ThyssenKrupp Companies
  • Implemented SharePoint server as intranet for team and company collaboration
  • Managed IT help desk call center

We-Are-InfoTech – Kansas City, MO      2004-2005

Senior System Engineer

  • Active directory implementations / maintenance and documentation for disaster recovery
  • SharePoint Services implementations and maintenance
  • Spam and e-mail filtering implementation / maintenance and training
  • MS 2000 and 2003 server preventive maintenance, troubleshooting and documentation
  • Linux server preventive maintenance, maintenance and documentation
  • Setup and maintained virtual private network for remote assistance and secure communications
  • Troubleshoot and maintained numerous brands of routers, switches and wireless access devices

Bennett Packaging – Lee’s Summit,MO     2001-2003

IT Manager

  • Planned, designed, implemented and maintained Exchange 2000 server and environment
  • Planned, designed, implemented and maintained VOIP system between 3 separate locations in multiple states
  • Upgrade server infrastructure from NT4 to Server 2000
  • Deployed Windows XP machines company wide
  • Implemented and deployed new MRP system
  • Implemented and documented IT policies and procedures
  • Redesigned and upgraded datacenter wiring, server rack and cooling systems
  • Implemented Intranet system for internal communications

 Dialogic Communication Corp – Franklin, TN     2000-2001

Software Engineer

  • Server NT4 System build
  • End user training on communication software
  • System configuration for end user with VB 6
  • POTS and digital voice configuration for communication software

United States Army     1996-2008

Unit Network Admin/ Information Services and Security Officer/Infantryman

  • Deployed and trained on aircraft digital log book conversion
  • Supervised aircraft maintenance and inspection teams
  • Tested, deployed and trained on vehicle and personal battlefield systems in active combat
  • Documented and maintained unit workstations and software
  • Planned, procured, implemented and maintained wireless satellite network in active combat zone for personnel internet connectivity
  • Planned and conducted combat patrols testing and utilizing new battlefield technology systems

 

PROFESSIONAL EDUCATION AND TRAINING

  • Microsoft Certified Technician – NT4 and Server 2000, 2012 Track
  • Project Management Professional
  • Microsoft Courses attended

o   SQL Server 2005/2012
o   SharePoint Server 2010/2013
o   SharePoint Development
o   Server 2012 Virtualization / Troubleshooting
o   Exchange 2010
o   Developing Business Intelligence with Office Applications
o   Microsoft Windows Update Services
o   Visual Basic Scripting
o   ASP Programming
o   Visual Basic .NET programming

  • CCNA Voice
  • Additional management and project management courses
  • Maintain DOD Secret Security Clearance, cleared to and held Top Secret with SCI